Frequently asked questions
Shipping & Delivery
How long does shipping take?
How long does shipping take?
We ship all orders within 24–48 hours of purchase.
Delivery times vary depending on your location, but most orders arrive within 7 to 15 business days.
You’ll receive a tracking link by email as soon as your order is on its way.
Do you ship worldwide?
Do you ship worldwide?
Yes! We ship to most countries worldwide 🌍.
If your country isn’t available at checkout, feel free to contact us at contact@my-sereniva.com, and we’ll do our best to help.
How can I track my order?
How can I track my order?
Once your order has been shipped, you’ll receive an email with a tracking number.
You can click on that link anytime to follow your package in real time.
What should I do if my package takes longer than expected?
What should I do if my package takes longer than expected?
If your order hasn’t arrived after 15 business days, don’t worry — sometimes customs or local couriers can cause small delays.
Just reach out to us at contact@my-sereniva.com, and our team will investigate immediately.
Payment & Guarantees
Which payment methods do you accept?
Which payment methods do you accept?
We accept all major payment methods including Visa, Mastercard, American Express, PayPal, Apple Pay, and more.
All payments are processed securely through our encrypted checkout system.
Is my payment information secure?
Is my payment information secure?
Absolutely. Our website uses SSL encryption technology and meets PCI-DSS security standards.
Your payment details are never stored or shared — your transaction is completely safe and confidential.
Are sereniva bracelet guaranteed?
Are sereniva bracelet guaranteed?
Yes, all Aerafit products come with a 30-day guarantee against manufacturing defects.
If you notice any issue, simply reach out to contact@my-sereniva.com, and our team will assist you quickly.
About the bracelet
How quickly will I see results?
How quickly will I see results?
Most women notice benefits within the first few days of wearing their bracelet. The cooling effect of the Howlite stone is immediate when touched.
Is this bracelet safe? Are there any side effects?
Is this bracelet safe? Are there any side effects?
Yes, the Seneriva bracelet is completely safe. It contains only natural gemstones with no chemicals, hormones, or synthetic materials. There are no side effects, no drug interactions, and it's safe for long-term daily wear. The bracelet is a wellness accessory, not a medical device.
Will this bracelet fit me?
Will this bracelet fit me?
Yes! The Seneriva bracelet is designed for every woman, regardless of wrist size. Our universal elastic design fits all wrist sizes comfortably and securely. We believe every woman deserves access to natural menopause relief, which is why we created a truly inclusive one-size-fits-all design. No need to measure, no sizing charts, no stress—just slip it on and it works.