Returns
SERENIVA RETURN & REFUND POLICY
1. Our 30-Day Guarantee
We stand behind our products. You have 30 days from the date
you receive your Sereniva bracelet to try it and decide if it's
right for you.
If you don't experience relief from your menopause symptoms
within 30 days, we'll refund your purchase — no questions asked.
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2. How It Works
We want you to actually WEAR and TEST your bracelet. That's
the only way to know if it works for you.
✓ Wear it daily for up to 30 days
✓ No need to keep tags attached
✓ No need to keep original packaging
✓ We understand the bracelet will show normal wear from use
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3. What We Ask
To process your return, we simply need:
- Your order number
- The bracelet itself (in any condition from normal wear)
- Brief reason for return (helps us improve)
That's it. Simple.
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4. Return Process
Step 1: Email us at contact@my-sereniva.com within 30 days
of receiving your order
Step 2: Include your order number and reason for return
Step 3: We'll send you a prepaid return label (US only)
Step 4: Ship the bracelet back to us
Step 5: Refund processed within 5-7 business days of receiving
your return
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5. Refund Details
- Full refund to your original payment method
- Refund includes product price (shipping not refunded unless
item was defective/damaged)
- Refunds typically appear within 5-10 business days depending
on your bank
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6. Damaged or Defective Items
If your bracelet arrives damaged or defective:
- Contact us immediately at contact@my-sereniva.com
- Send photos of the issue
- We'll send a replacement at no charge OR issue a full refund
including shipping
You don't need to return damaged/defective items.
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7. Exchanges
Want a different style? No problem.
The fastest way is to:
1. Keep your current bracelet
2. Order the new style you want
3. Return the first one for a refund (if desired)
Or contact us and we'll help coordinate an exchange.
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8. International Returns (EU Customers)
EU customers have a 14-day right of withdrawal as required
by EU law, in addition to our standard 30-day guarantee.
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9. Important Notes
- We do NOT accept returns on bracelets that are damaged
due to misuse or abuse (broken, missing stones, etc.)
- Normal wear and tear from testing the product is completely
fine and expected
- Our goal is your satisfaction. If something's not right,
let us know and we'll make it right
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10. Questions?
Email: contact@my-sereniva.com
Response time: Within 24 hours
Hours: Monday – Friday, 9 AM – 6 PM EST
We're real people who genuinely care about helping you
feel better.